Self-Service Refunds
Refund a recent credit top-up, DevPass payment, Lounge membership payment, or unused Reset Pass yourself
Recent purchases can be refunded from the billing history without contacting support. The refund goes back to the original payment method.
Where to find it
Every paid charge in a billing history has a refund button. When the charge can be refunded the button is active; when it cannot, the button is disabled and its tooltip says why.
| Product | Billing history |
|---|---|
| LLM Gateway | Transactions in the organization settings |
| DevPass | Billing history on the Billing page of the DevPass dashboard |
| Lounge | Billing history on the Lounge pricing page |
What can be refunded
| Purchase | Window | Conditions |
|---|---|---|
| Credit top-up | 14 days | Your most recent top-up, with less than 10% of its credits used |
| DevPass start, renewal, or upgrade | 14 days | Your latest plan payment, the plan still active, and less than 10% of its allowance used |
| Lounge membership start, renewal, or upgrade | 14 days | Your latest membership payment, the membership still active, and less than 10% of its credits used |
| Reset Pass | 7 days | The pass has not been redeemed |
The 10% usage limit applies to payments made on or after October 15, 2026, at 00:00 UTC; earlier payments keep the 20% limit for their refund window.
Only the organization owner can request a refund, and each purchase can be refunded once.
Refunding a plan or membership payment ends the subscription right away, not at the end of the billing period. The rest of the cycle's credits are lost, and using the plan again means subscribing from scratch. Refunding a top-up removes its credits from your balance. Refunds cannot be undone.
Requesting a refund
- Open the billing history for the product and find the charge.
- Click Request refund.
- Pick a reason. A short explanation is required when you choose Other.
- Confirm with Request refund, or Refund and cancel for a plan payment.
Why a refund is unavailable
| Message | Meaning |
|---|---|
| Refunds are available for 14 days after purchase | The refund window has closed |
| Only your most recent purchase can be self-refunded | A newer top-up or plan payment exists |
| At least 10% of these credits have been used | Usage has reached the refund limit |
| The plan for this payment is no longer active | The plan or membership already ended |
| Only the organization owner can request a refund | Ask the owner to request it |
| This Reset Pass has already been redeemed | Redeemed passes cannot be returned |
| This purchase has already been refunded | The charge was refunded before |
For anything these rules do not cover, contact support.
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